Altus Wine Ltd

0844 414 5546

Frequently Asked Questions

Do you have a minimum order? - View / Hide

Do you offer a case discount? - View / Hide

Are the photographs on the website of the actual bottles I will receive? - View / Hide

The wine I want is out of stock. Can you get some more for me? - View / Hide

Do you sell gift vouchers? - View / Hide

When will my card be charged? - View / Hide

What do you do with my personal information? - View / Hide

How do I cancel, amend or return my order? - View / Hide

My order is a gift, can I add a message and gift packaging? Is the price shown? - View / Hide

How much do you charge for delivery and who delivers it? - View / Hide

Do you deliver outside the UK mainland? - View / Hide

When will my order be delivered? - View / Hide

Will my order arrive in its original packaging? - View / Hide

If I am not in to receive my order can you leave it elsewhere? - View / Hide

You attempted to deliver but I was out. How can I rearrange delivery? - View / Hide

My order arrived broken, what do I do? - View / Hide

I received a different vintage to the one I ordered, what can I do about it? - View / Hide

The wine I ordered is faulty. Can I return it? - View / Hide

How can I keep up-to-date with all your latest news, offers and tastings? - View / Hide

How can I contact you or get advice? - View / Hide