Frequently Asked Questions
Do you have a minimum order? - View / Hide
6 bottle minimum order but bottles can be brought individually by contacting us direct.
Do you offer a case discount? - View / Hide
We do not offer discounts on mixed cases online, but we do offer special prices on whole (unsplit) cases. – see wine list
Are the photographs on the website of the actual bottles I will receive? - View / Hide
Our photographs are for illustrative purposes only and do not necessarily represent the condition of the particular bottle you will receive. Particularly with older wine, levels and the condition of labels vary. Labels are often redesigned and we will also often use the same photograph to represent all the different vintages or minor variations of a particular wine.
The wine I want is out of stock. Can you get some more for me? - View / Hide
If you require more bottles of a particular wine than we currently have in stock, please get in touch via e-mail or call us on 0845 414 5546. Depending on the wine, we can often order additional quantities for delivery within a few days.
Do you sell gift vouchers? - View / Hide
We do not currently sell gift vouchers online.We offer a number of pre-packaged gifts online, and we sell gift packaging that you can add to your order. You can also specify a gift message at the checkout stage.
When will my card be charged? - View / Hide
We take payment as soon as you complete your order online.
What do you do with my personal information? - View / Hide
We only use your personal information for processing your order. If you opt to receive offers from us via e-mail we will send these out too, but you will be given the option to unsubscribe in every e-mail we send. We will never give your personal information to a third party.
How do I cancel, amend or return my order? - View / Hide
Once your order has been placed payment will be taken immediately and the order submitted for processing. If you wish to cancel or amend your order you must e-mail or call us on 0845 414 55461 as soon as possible. Once your order has been scheduled for despatch you may incur additional delivery charges if you wish to make alterations. You may still cancel your order and receive a full refund, less any delivery charges, up to seven days after delivery. The refund will be given to you as soon as the goods are returned to us in a saleable condition. You will be liable for all transport and delivery costs.
My order is a gift, can I add a message and gift packaging? Is the price shown? - View / Hide
We sell wooden gift boxes to hold various numbers of bottles and if you add these to your order we will make sure the wine is sent out packed in them. At the checkout stage there is the option to add a gift message, which we will print on to a card and attach with your order. No pricing information is included with any delivery of wine - your receipt is e-mailed to you.
How much do you charge for delivery and who delivers it? - View / Hide
Delivery to mainland UK is charged at £7.49 per parcel with a max of 12 bottles, any subsequent bottles will be charged a further delivery charge. Prices vary for delivery to the Highlands, Islands and Northern Ireland; please contact us for a quote
Do you deliver outside the UK mainland? - View / Hide
We currently only accept online orders for delivery on the UK mainland. If you wish to enquire about delivery elsewhere please e-mail or call us on 0845 414 5546
When will my order be delivered? - View / Hide
We aim to despatch your order within two working days of receiving it, with delivery normally being made the following working day. Delays do occur however, so please allow up to five working days for delivery.
Will my order arrive in its original packaging? - View / Hide
Although we use careful couriers, breakages do occur, so in most cases we will repack your order in mailsafe cardboard boxes to protect against this. If the original packaging is deemed by us to be secure enough, however, we will send your order out as it comes.
If I am not in to receive my order can you leave it elsewhere? - View / Hide
If you are happy for us to leave your order somewhere secure then please specify the exact details using the "Additional Delivery Instructions" field during the checkout process. We cannot take responsibility for the theft, loss or damage of your order under these circumstances.
You attempted to deliver but I was out. How can I rearrange delivery? - View / Hide
If you received a card from our courier you must call them directly and organise redelivery. Their contact information can be found on the card. Please note that if you fail to rearrange the delivery with them the order may be returned to us and we will have to charge an additional fee to send it out again.
My order arrived broken, what do I do? - View / Hide
Please always check your delivery carefully before signing for it. If your order arrives damaged and you accept delivery you must note this with the delivery driver when signing for it. Alternatively, you may refuse delivery and the entire order will be returned to us. In either case, please then call the us on 0845 414 5546 to notify us of the breakage. We will endeavour to send out a replacement or organise a refund as soon as possible.
I received a different vintage to the one I ordered, what can I do about it? - View / Hide
Outside the fine wine range, where vintages can make a vast difference to the value of a particular bottle, we stock a great many wines which we order continuously from one year to the next. These wines tend to have comparatively little vintage variation and remain essentially the same (both in style and price) over the course of several years. Accordingly, the vintages of these regular lines often change without warning and, while we try to keep the site as up-to-date as possible, we cannot guarantee the availability of specific vintages. We will endeavour to notify you before we send out your order if the vintage requested is unavailable, but should you receive the incorrect vintage please e-mail or call on 0845 414 5546 . We will then either offer you the correct vintage as a replacement (if still available) or collect the wine and issue a full refund.
The wine I ordered is faulty. Can I return it? - View / Hide
In the event of a wine being corked or otherwise faulty we will offer a full refund or replacement once the wine is returned to us for testing. We will not give a refund or replacement in the event that a wine has been open too long or improperly stored. You will be responsible for all transportation costs.
How can I keep up-to-date with all your latest news, offers and tastings? - View / Hide
We send out regular news, offers and tastings via e-mail. Please use the subscription form to sign up. You will be given the opportunity to unsubscribe in any message we send you, and we will not pass your details on to anybody else.
How can I contact you or get advice? - View / Hide
Please see the contact us page for information on how to get hold of us. If you have a question about wine in general, try our wine advice page - we'll try and answer questions on anything as soon as we can.